Delivery & Returns

All orders are delivered by DPD (UK) DHL (International)

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available, and we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. We will endeavour to send your order out as quickly as possible but please note that due to COVID-19, there may be a slight delay in processing orders and returns due to the reduced operating staff at our warehouse and with our delivery partners.

At this time, due to COVID-19, customers are not expected to sign for goods, and our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

Please note that during the sales period, your order may be shipped in eco packaging. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.

During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.

If you have any questions regarding shipping please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com.

Our policy allows 14 days to return any unworn garments or products.

We will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please see point 4 for our full returns and refunds policy.

 

1. How to return online

1. If you have a Victoria Beckham account, make sure you’re signed in and select ‘Return Your Order’ in your Order History. If you do not have an account, please click here to be redirected to our Returns Portal. 2. Enter your order number, removing #UK, and your email address. 3. Follow the instructions provided in the Returns Portal. 4. To return, you will need to find your nearest DPD drop off point. Please ensure you have either the pre-printed returns label that came with your order, or that you have printed a new one via the Returns Portal.

 

2. How to return via an alternate shipping service

How to return via an alternate shipping service.If you wish to return your items to us via an alternate shipping service please get in touch with us within 14 days of receiving your delivery. We are unable to take responsibility for the loss or damage of any items shipped via a service of your choosing and recommend that you use a tracked and insured option, as well as retaining proof of sending, should any such issues occur. If using an alternate shipping method please send your items to:

 

VB Online Returns

Savino Del Bene - London

610 River Gardens, North Feltham Trading Estate

Feltham

United Kingdom

TW14 0RB

 

3. How to return in store.

You are welcome to return or exchange any item(s) purchased at our 36 Dover Street, London store, provided they are returned within 14 days from the day of purchase and proof of purchase is shown. Please note items received outside of the specified returns period will not be accepted. Orders purchased online can also be returned into the Dover Street store. If you would like to exchange your online order, we can offer store credit.All items must be returned in their original condition with all garment tags attached. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging that includes instructions, authenticity cards and dust bags should be included with your return.                 A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.

4. Victoria Beckham Returns PolicyWhen you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service. As part of our policy, we allow 14 days to return any unworn garments or products. If you choose to return in our Dover Store, we will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please note items received outside of the specified returns period will not be accepted.Items must be undamaged and returned in their original condition, in a sealed box, with all garment tags attached. Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return.Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit. Item(s) must be returned from the original shipping country.

 

5. When to expect your refund.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We do not refund initial shipping charges, duties, taxes or tariffs for items returned, other than for faulty items. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. If you choose to return your items by an alternate shipping service your postage costs are non refundable.Please allow 5 working days for your return to be processed. You will receive an email notification of the status of your refund once processed. 

 

6. Refunding faulty or personalised items. Items are faulty if they are received damaged. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. If you believe your items to be faulty, please contact: clientservices@victoriabeckham.com. Please note, items that are damaged as a result of normal wear and tear are not considered to be faulty.Victoria Beckham Eyewear is handmade in Italy and covered by a 2 year manufacturing warranty for problems that occur as a result of production. If you believe your eyewear purchase to be faulty please contact: clientservices@victoriabeckham.com. Unfortunately we cannot accept returns or offer refunds for personalised items.

Our international website ships to over 100 countries and offers checkout in multi-currency with local payment types.

For any questions, please contact clientservices@victoriabeckham.com or +44 207 501 1122

Free Standard Delivery 3 - 5 business days