Our Client Services consultants are responsible for building and maintaining strong client relationships and ensure every single brand experience is flawless.
What You’ll Do
- Point of contact for global client enquiries (currently the website ships orders to the US, UK, EU, HK and Singapor
- Deliver exceptional client service in keeping with luxury standards, offering product advice
- Assist online clients with product enquiries, orders and returns via email and phone
- Help clients register online and/or place an order
- Represent the brands tone of voice, ensuring that all communication is of the highest standard
- Assist clients across all categories with expert product knowledge
- Maximise cross sales by suggesting relevant products
- Communicate promptly with online clients regarding any change in information to their orders
Essential Skills & Requirements:
- Proven sales experience in an online personal shopper/client services role, ideally within a luxury retailer
- Previous experience with an online sales platform (Shopify experience preferred)
- Outstanding written and verbal communication skills in English (Additional languages preferred)
- Ability to work independently and as part of a growing team
- Attention to detail and strong organisational skills