Due to COVID-19, we have extended our online returns and refunds policy from 14 days to 30 days.
We will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please see point 4 for our full returns and refunds policy.
1. How to return online
1. If you have a Victoria Beckham account, make sure you’re signed in and select ‘Return Your Order’ in your Order History. If you do not have an account, please click here to be redirected to our Returns Portal.
2. Enter your order number, removing #UK, and your email address.
3. Follow the instructions provided in the Returns Portal.
4. To return, you will need to find your nearest DPD drop off point. Please ensure you have either the pre-printed returns label that came with your order, or that you have printed a new one via the Returns Portal.
2. How to return via an alternate shipping service
How to return via an alternate shipping service.If you wish to return your items to us via an alternate shipping service please get in touch with us within 14 days of receiving your delivery. We are unable to take responsibility for the loss or damage of any items shipped via a service of your choosing and recommend that you use a tracked and insured option, as well as retaining proof of sending, should any such issues occur. If using an alternate shipping method please send your items to:
VB Online Returns
Savino Del Bene - London
610 River Gardens, North Feltham Trading Estate
Feltham
United Kingdom
TW14 0RB
3. How to return in store.
Due to COVID-19 our flagship store is closed and unable to accept returns. Thank you for your understanding.
You are welcome to return or exchange any item(s) purchased at our 36 Dover Street, London store, provided they are returned within 14 days from the day of purchase and proof of purchase is shown. Please note items received outside of the specified returns period will not be accepted. Orders purchased online can also be returned into the Dover Street store. If you would like to exchange your online order, we can offer store credit.
All items must be returned in their original condition with all garment tags attached. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging that includes instructions, authenticity cards and dust bags should be included with your return.
A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.
4. Victoria Beckham Returns Policy (full)
When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service. Please note that due to COVID-19, we have extended our refunds policy from 14 days to 30 days and will offer store credit for returns that are received after this time, up to two months from the original purchase date. Please note items received outside of the specified returns period will not be accepted.
Items must be undamaged and returned in their original condition, in a sealed box, with all garment tags attached. Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return.
Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit. Item(s) must be returned from the original shipping country.
5. When to expect your refund.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We do not refund initial shipping charges, duties, taxes or tariffs for items returned, other than for faulty items. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. If you choose to return your items by an alternate shipping service your postage costs are non refundable.
Please allow 5 working days for your return to be processed. You will receive an email notification of the status of your refund once processed.
Items are faulty if they are received damaged. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered. If you believe your items to be faulty, please contact: clientservices@victoriabeckham.com.
Please note, items that are damaged as a result of normal wear and tear are not considered to be faulty.
Victoria Beckham Eyewear is handmade in Italy and covered by a 2 year manufacturing warranty for problems that occur as a result of production. If you believe your eyewear purchase to be faulty please contact: clientservices@victoriabeckham.com.
Unfortunately we cannot accept returns or offer refunds for personalised items.