1. Introduction
1.1 www.victoriabeckham.com (the “Website”) is operated by Victoria Beckham Limited (the "Company", “we”, “us” and “our”). The Company is a limited company registered in England with company number 06517802, and VAT number GB 198 6398 32. Our registered office is 202 Hammersmith Road, London, W6 7DN.
1.2 These are the terms and conditions ("Terms") which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) ("Services"). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website ("Products"). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.
1.3 These terms and conditions should be read alongside, and apply in addition to, our[Data Promise] (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.
1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.
2. Orders
2.1 You are currently reading these terms and conditions on our UK website, which ships orders to the UK, if you would like to ship to an address in the US, please visit our US website at https://us.victoriabeckham.com .If you would like to ship outside of the UK or US please visit https://international.victoriabeckham.com .
2.2 You can contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com
Monday – Friday, 10am until 6pm and Weekends + Holidays noon until 8pm GMT
3. Use of Website
3.1 Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.
3.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
3.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
3.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.
3.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our [Data Promise], we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.
3.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.
3.7 We have the right to remove any material or posting you make on the Services at our sole discretion.
4. Purchase of Products
When purchasing a product using the Services you are making a contract for purchase with Victoria Beckham Limited on the terms and conditions set out in these Terms.
5. Orders
5.1 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order.
5.2 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.
5.3 We are under a legal duty to supply goods that conform with their description on the website.
5.4 Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
5.5 We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
5.6 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
5.7 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
5.8 When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.
5.9 The status of any order is usually updated within 1 hour but we make no representation or warranty as to any such functionality or uptime.
5.10 Payment will be debited from your card when your order is placed.
5.11 You can pre-order new season items on the Services and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, however you will incur a single shipping charge. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.
5.12 We may store a record of your transactions in accordance with our [Data Promise]
6. Prices
6.1 Prices shown on the UK Website are in GBP and are inclusive of VAT. Prices do not include delivery costs.
6.2 All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
6.3 If you are a customer whose credit/debit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders on the UK website are placed with the Company, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
- Payment
7.1 Payment can be made by Visa, MasterCard and American Express. Payment will be debited and cleared from your account upon completion of the order process on the Website or other Service. You can also use PayPal and Amazon Pay, removing the need to enter your credit card details. When you select the PayPal or Amazon Pay option at checkout, you will be directed to the PayPal or Amazon Pay site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal, Amazon Pay or any other payment intermediary.
7.2 You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorised by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
7.3 To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorised access.
7.4 You can save Credit Card details in your account and use them to complete future orders. For your security, you will always be asked to enter your CVV code at checkout. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch. For security and fraud prevention, all orders made with a credit or debit card are subject to authorization and our fraud team may ask for further details before an order is processed.
7.5 We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.
7.6 Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please also refer to the terms of our [Data Promise].
8. Insurance and Delivery
8.1 Our delivery and returns representative Savino Del Bene Ltd will deliver your purchases to you using DHL.
8.2 Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.
8.3 We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
8.4 We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
9. Shipping
9.1 When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.
9.2 A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).
9.3 If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
9.4 When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.
9.5 To contact us regarding shipping in the United Kingdom and Europe, you can call us on +44 20 7501 1122 or email us on clientservices@victoriabeckham.com
10 Delivery Costs and Times
10.1 We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.
10.2 In the UK:
10.2.1 Free Standard Shipping 3-5 Business Days
10.2.2 Collect in store – shop online and we will contact you once your order is ready – Free
Victoria Beckham store 36 Dover Street London W1S 4NH +44 20 7042 0700
We aim to deliver orders placed by 4.30pm on Monday-Friday the next working day. Orders placed after 4.00pm on Friday and on Saturday/Sunday will be available for collection in-store Tuesday of the following week.
When you visit you will need to provide a copy of your online order confirmation along with the card used to make payment and sign for the collection.
We ask that you collect your order within 14 days of delivery. If you are unable to visit during this time or you have any other queries please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com
10.3 For shipping outside of the UK, please visit our US website for shipping to the US and our International website for all other countries.
10.4 Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
10.6 During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents.
11 Returns
11.1 When you place an order on victoriabeckham.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.
11.2 Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
11.3 Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
11.4 For assistance or to request and exchange please contact us on +44 20 7501 1122 or clientservices@victoriabeckham.com
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11.6 To arrange a return online:
11.6.1 If you have an account with us, please log in to 'My Account' at victoriabeckham.com and click on ‘Orders'. You will see the Return option against orders purchased within 14 days.
11.6.2 Enclose the original order form, including your order number with the item(s) you wish to return in the original box.
11.6.3 Attach the returns label provided to the outside of the box.
11.6.4 Take your package an official DHL drop off point or call +44 (0)20 7501 1122 to arrange pick up.
11.8 You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send
11.9 For returns outside the UK, please use a courier company of your choice to return the item back to us. Please use a reputable courier company such as DHL.
11.10 Please note items received outside of the specified returns period will not be accepted.
11.11 Return your items to: vb online, Savino Del Bene, 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK
11.12 You are responsible for all Products until returned to us. We are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
11.13 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
11.14 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
12 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("ICACRs")
12.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.
12.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.
12.3 To exercise the right to cancel, please inform us by email to: clientservices@victoriabeckham.com
12.4 On receipt of your notice of order cancellation, client services will contact you (using any of the contact information that you have supplied to us and in accordance with our [Data Promise]) with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.
12.5 Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
12.6 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online 610 River Gardens, North Feltham Trading Estate, Feltham, TW14 0RB, UK and you retain proof of sending, in case of a dispute.
12.7 All items must be returned unused, in their original condition and from the country that the order was delivered to.
12.8 We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
12.9 For assistance please contact us on +44 207 501 1122 or clientservices@victoriabeckham.com
13.Refunds
13.1 Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider.
14. Leatherwear
Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.
15.Eyewear
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
16. Shoes
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
17. Faulty Items
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.